Last Updated: November 8, 2024
Welcome to FLUFZ (a brand of Millarke Consulting Corp)! Please read these Terms of Use carefully before using our website. By accessing or using FLUFZ’s online services, you agree to be bound by these Terms of Use.
1. Acceptance of Terms
By accessing or using the FLUFZ website (hereafter referred to as "the Site"), you confirm that you are legally able to enter into these Terms of Use under Canadian law. If you do not agree to these terms, please refrain from using the Site.
2. Description of Services
FLUFZ provides an online platform for purchasing products that celebrate the love for animals, including products for pet owners and animal enthusiasts. All information provided on the Site is for informational purposes only and may be subject to change.
3. User Accounts and Responsibilities
Registration: To access certain services, you may be required to create an account. You agree to provide accurate, complete information and to keep your account information updated.
Account Security: You are responsible for maintaining the confidentiality of your account login credentials. FLUFZ is not liable for any unauthorized use of your account.
User Conduct: You agree to use the Site responsibly and in compliance with all applicable laws. Any illegal or harmful conduct, including but not limited to harassment, fraudulent activity, or intellectual property infringement, is strictly prohibited.
4. Product Information and Availability
Accuracy of Information: While we strive to provide accurate product descriptions and pricing, errors may occur. FLUFZ reserves the right to correct inaccuracies or update information without prior notice. If a product offered by FLUFZ is not as described, your sole remedy is to return the product.
Product Availability: Product availability may change without notice. FLUFZ reserves the right to modify, discontinue, or limit the availability of any product at our discretion.
5. Orders, Payments, and Billing
Order Acceptance: FLUFZ reserves the right to refuse or cancel any order for reasons including but not limited to suspected fraud, incorrect pricing, or inventory issues.
Pricing and Currency: Online prices, offers, and selection may vary and are subject to change.
Payment Processing: Payments are processed through secure third party providers. By submitting payment information, you agree to the provider’s terms and assume responsibility for any transaction issues.
6. Shipping Policy
Shipping times and fees vary depending on the destination and shipping method. The frequently asked questions (FAQs) for each product outlines shipping information for that particular product. FLUFZ is not responsible for shipping delays due to circumstances beyond our control.
Order Processing Time
Orders are typically processed within 1-3 business days after purchase, excluding weekends and public holidays. During peak times (e.g., holidays or major sales), processing may take longer. We will notify you of any significant delays.
Shipping Options & Delivery Times
Standard Shipping: Estimated delivery within 10-15 business days.
Delivery times are estimated based on shipping carriers and may vary due to factors outside of our control, such as weather, postal delays, or customs processing.
Shipping Rates
Currently, FLUFZ ships to United States, Canada and select international destinations. Please check the availability for your location at checkout Shipping rates vary depending on the destination, shipping method, and order size. Final shipping costs will be calculated at checkout.
Free Shipping may be available on different products depending on destination and product price.
Customs and Duties
International orders may be subject to import duties and taxes, which are the responsibility of the customer. We recommend checking with your local customs office for further information on these charges.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to check the delivery status of your order.
Undeliverable Packages
If an order is returned to FLUFZ due to an incorrect address, failed delivery attempts, or refusal to pay duties, we will contact you to arrange a reshipment. Additional shipping fees may apply.
Lost or Delayed Packages
If your package is delayed or lost, please contact us at hello[at]millarkeconsulting.com for assistance. We will work with the carrier to resolve the issue, but please note that delivery timelines may vary based on carrier processing times.
7. Refund Policy
At FLUFZ, we are committed to ensuring customer satisfaction with every purchase. If you are not fully satisfied with your order, please review our refund policy below for guidance on how to proceed.
Refund Eligibility
To be eligible for a refund, items must be returned in unused condition, in their original packaging, and with all tags intact.
Refund requests must be initiated within 30 days or 60 days of the purchase date or 60 days depending on the product description.
Certain items, such as jewelry, gift cards, personalized or customized and final-sale products, are not eligible for refunds.
How to Request a Refund
Contact Us First: Before returning any items, please reach out to our Customer Support team at:
Website: https://www.flufz.com/talk
Email: hello[at]millarkeconsulting.com
Our team will provide you with a Return Authorization (RA) number and instructions on where to send your return. Items returned without an RA number may not qualify for a refund.
Processing Your Refund
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund based on the eligibility criteria.
Refund Method: Approved refunds will be issued to the original payment method. Please allow 7-10 business days for the refund to process once approved.
Non-Refundable Fees: Original shipping charges are non-refundable unless the return is due to an error on our part, such as an incorrect or defective item.
Refunds for Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us within 48 hours of receipt. We may request a photo of the item to assess the issue and may offer a replacement or refund based on the situation.
Late or Missing Refunds
If you haven’t received your refund within the expected timeframe:
• Check your bank account or credit card statement.
• Contact your bank or credit card company, as processing times can vary.
• If you’ve done all of the above and still have not received your refund, please contact us at hello[at]millarkeconsulting.com for further assistance.
Non-Refundable Items
• Jewelry
• Gift Cards
• Personalized or custom products
• Items marked as “final sale”
If you have questions regarding this policy or require assistance with your refund, please feel free to reach out to our Customer Support team. We’re here to make sure your experience with FLUFZ is a positive one.
8. Return Policy
At FLUFZ, we strive to ensure that every product meets the expectations of our animal-loving community. If, for any reason, you are not satisfied with your purchase, please review our return policy below to guide you through the return process.
Eligibility for Returns
• Returns are accepted within 30 or 60 days of the original purchase date depending on the product description
• Items must be unused, in original packaging, and in the same condition as received
Items NOT eligible for Returns
• Jewelry
• Gift Cards
• Personalized or custom products
• Items marked as “final sale”
How to Initiate a Return
Before sending any items back, please contact our Customer Support team to ensure your return is properly processed. You can reach us at:
Website: https://www,flufz.com/talk
Email: hello[at]millarkeconsulting.com
Our team will provide you with a Return Authorization (RA) number and instructions on where and how to return your item.
Conditions for Approved Returns
Packaging: Please ensure all items are securely packaged to avoid damage during transit.
Return Authorization (RA) Number: Be sure to include the provided RA number with your return package, as items returned without an RA number may not be accepted.
Shipping Costs: Unless the item was received damaged or incorrect, return shipping costs are the responsibility of the customer.
Refund Processing
Once we receive your return and confirm that it meets our return eligibility criteria, we will process your refund. Refunds will be issued to the original payment method within 7-10 business days. Please note that shipping fees, if applicable, are non-refundable.
Exchanges
To exchange an item, please contact our Customer Support team. You may need to return the original item for a refund and place a new order for the desired item.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of receiving your order. We may request a photo of the item to assess the issue and will provide guidance on replacement or refund options.
9. Intellectual Property
All content on the Site, including but not limited to text, graphics, logos, and product images, is the property of FLUFZ or its licensors and is protected by Canadian and international intellectual property laws. Unauthorized use, reproduction, or distribution of this content is prohibited.
10. Third Party Links
The Site may contain links to third party websites. FLUFZ does not endorse, control, or assume responsibility for the content, privacy policies, or practices of any third-party sites. Accessing third-party sites is at your own risk.
11. Disclaimer of Warranties
FLUFZ provides the Site and all content on an "as-is" and "as-available" basis, without warranties of any kind, express or implied. We do not guarantee the Site will be uninterrupted or errorfree. To the fullest extent permitted by law, FLUFZ disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and noninfringement.
12. Limitation of Liability
To the fullest extent permitted by Canadian law, FLUFZ, its directors, employees, and affiliates shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Site or purchase of products, even if we have been advised of the possibility of such damages. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY DAMAGES ARISING FROM OR IN ANY WAY RELATED TO YOUR RELATIONSHIP WITH FLUFZ OR THIS AGREEMENT (FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION), WILL AT ALL TIMES BE LIMITED TO THE GREATER OF (A) FIFTY U.S. DOLLARS ($50) OR (B) AMOUNTS YOU'VE PAID FLUFZ IN THE PRIOR 12 MONTHS. TO THE FULLEST EXTENT PERMITTED BY LAW, WE AGREE THAT ANY CLAIM BETWEEN US MUST BE BROUGHT WITHIN TWO (2) YEARS OR IT IS OTHERWISE WAIVED AND TIME-BARRED.
13. Indemnification
You agree to indemnify, defend, and hold harmless FLUFZ, its affiliates, and their respective officers, directors, and employees from any claims, damages, or expenses arising out of your use of the Site or violation of these Terms of Use.
14. Governing Law and Jurisdiction
These Terms of Use shall be governed by and construed in accordance with the laws of the Province of Saskatchewan and the federal laws of Canada. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Saskatchewan.
15. Modifications to Terms of Use
FLUFZ reserves the right to update or modify these Terms of Use at any time. Changes will be effective upon posting on the Site, and it is your responsibility to review the Terms periodically.
16. Contact Us
For questions or concerns regarding these Terms of Use, please contact us at:
Website: https://www.flufz.com/talk
Email: hello[at]millarkeconsulting.com
Mailing Address: 69 Bell Street, Regina. SK Canada S4S 5V2